HDI

2018 PSR Ticket Management & Metrics Edition

Issue link: http://dc.ubm-us.com/i/1012835

Contents of this Issue

Navigation

Page 50 of 50

51 Ticket Management Metrics Demographics About the Report CLICK/TAP FOR SECTIONS 2018 TECHNICAL SUPPORT PRACTICES & SALARY REPORT About HDI In 1989, HDI became the first membership association and certification body created for the service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers, and that's just good business. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, and certifying and training thousands of professionals each year. Service and support professionals love HDI because it provides them with a profound sense of community. At 190,000 people strong, HDI is a community built by industry peers and leaders that gives you the resources, knowledge, and drive to be great at what you do. Copyright© 2018 UBM LLC. HDI | 121 South Tejon Street, Suite 1100 | Colorado Springs, CO | 80903 HDI ® is a registered trademark of UBM plc. HDI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com. KCS SM is a registered service mark of the Consortium for Service Innovation. ITIL ® is a registered trademark of AXELOS Limited. All other trademarks, service marks, and product or trade names are the property of their respective owners. SURVEY DEVELOPMENT Roy Atkinson Megan Selva ANALYSIS AND EDITORIAL Megan Selva DESIGN Cat Chang Katharine Nelson

Articles in this issue

Links on this page

view archives of HDI - 2018 PSR Ticket Management & Metrics Edition