SupportWorld

SupportWorld, Jan/Feb 2013

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f all aking the most o Are you m HDI has to offer? can a few of the ways you Here are just Be More with HDI: N and HDI Annual nferences like the FUSIO • Attend an event. Co d special events like webcasts, HDI Forum an rtunities Conferences & Expos Inspire Tours offer oppo r Tours, and Connect & meetings, Powe boration. for learning and colla fication for your role ed. Earn individual certi rtifi • Get trained and ce tend professional development training to stay or at in the suppor t center pic. current on a specific to the ur operations against operations. Validate yo t center commitment • Certify your suppor ard and gain the ultimate recognition for your nd HDI Suppor t Center Sta . cy, and service quality to excellence, efficien ur HDI local chapter ce. Get involved with yo ce-to-fa pe • Connect with your or an HDI Forum. ers fa current industry • Access top-notch, on hot topics are research. New reports ports recap arly re published monthly. Ye s, staffing, salaries industr y trends, metric and more. online library of • Stay current with an research reports, ts, white papers, webcas , Suppor tWor ld benchmarking studies ar ticles, and more. EXPO 2013 CONFERENCE & H C E R T I F I E D Connect www.ThinkHDI.com 16 | Suppor tWorld January / February 2013 FORUMS DI HD I FORU MS 67 /Join | 800.248.56 Customer Satisfaction Index Service

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