SupportWorld

SupportWorld, Jan/Feb 2013

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BYOD on Campus: Tips for Security, Success, and Sanity By Apurva Mehta While BYOD and broader consumerization trends may be turning the corporate IT world upside down, such factors have long been a reality in the campus IT environment. But that doesn't mean that university IT departments are immune to the changing expectations of today's empowered device owners. Delivering always-on connectivity to students, faculty, and staff alike can be a challenge for those sitting behind the support desk. Just as in corporate environments, policies and practices around employeeowned devices vary widely from campus to campus. Some higher-education environments allow access to work email via personal devices; others tap into remote access programs to help constituents access work applications, files, and data while on the go. Over the past three years, the University of Massachusetts, Boston has adapted to these changing dynamics. UMASS Boston, one of five campuses of the University of Massachusetts, is a commuter school, nationally recognized as a model of excellence for urban universities. Nearly half of the university's more than 17,000 students are firstgeneration college students, and they generally leave campus by 7:00 p.m. and continue their coursework and research from home. The university's 950 faculty members and 1,200 staff employees work at the school's principal location on the Boston harborfront, | at several satellite locations in and around the city, and, in the case of some distance learning faculty, across the country. With the proliferation of new educational technologies, the rapid growth of online courses, and students' increasing expectation that the university will support an ever-wider variety of mobile devices, the support team has had to evolve its policies and practices. Changing with the Times Like many of my colleagues who attended college twenty or more years ago, I navigated the library stacks using the card catalog and went to a computer lab only when I needed access to technology to complete my work. Of course, that has all changed, and quite dramatically, over the past four to five years. www.ThinkHDI.com A Professional Journal for the Technical Service and Support Community 31

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