SupportWorld, Jan/Feb 2013

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FUSION is still the industry's premiere service management conference. It's a great chance to reconnect with so many well-known faces and experts. I will be returning. –Patrick Chase Director, IT Process and Operations Genzyme I really enjoyed the combination of ITIL-specific topics and keynotes that addressed the personal side of work (leadership, communication, relationships, etc.). At the end of the day, great processes are only great because of the people executing them. –Ron Ramhap Service Delivery Manager itelligence

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