SupportWorld, Jan/Feb 2013

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HDI Certification and Training COURSE SCHEDULE Schedule is subject to change. Check for updates. COURSE Public Classroom Virtual Classroom (Member Price/Price) (Member Price/Price) Online (Member Price/Price) March April May HDI Customer Service Representative HDI Support Center Analyst Certification Courses HDI Desktop Support Technician HDI Support Center Team Lead HDI Support Center Manager HDI Desktop Support Manager HDI Support Center Director HDI Certified Instructor Knowledge Management Foundations: KCS Principles Professional Development Courses ITIL Foundation Advanced Proactive Problem Management Coaching Skills for Knowledge-Centered Support Financial Management Strategies for the Technical Support Manager Knowledge-Centered Support Fundamentals Incident Management Problem Management Release Management Structured Problem Solving for the Support Professional Support Center Metrics and Measurements WAYS TO REGISTER: View the complete course catalog online at 800.248.5667 I register | A Professional Journal for the Technical Service and Support Community 51

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