SupportWorld, Nov/Dec 2013

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November / December 2013 Five Issues You Can't Afford to Ignore in 2014 Moments of Truth: The Future of the Customer Experience Health Check: The Challenge of Mobility Help Centers: The Future of Enterprise IT Support A Match Made in Heaven: Application Virtualization and the Service Desk It's Not About the Channels in Your Support, It's About the Support in Those Channels

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