Insurance & Technology


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COVER STORY All In On Cloud Data and security concerns no longer are holding back cloud adoption among insurance companies looking to offload some of their infrastructure management. FROM THE EDITOR 3 Innovation And Execution Successful innovation requires effective implementation. UPDATE 5 Customer Focus KPMG study finds that customer service and analytics are the top IT priorities for insurance companies. UPDATE 7 Agents Get Social American National collaborates with Hearsay Social to simplify agents' transition to social media and improve brand strategy in local markets. FEATURE 12 Customers At The Core Insurers are modernizing core systems with an eye on customers — but first they must understand who their customers are and what drives their expectations. 16 Editorial & Business Contacts September 2014 2 Previous Table of Contents Next Contents September 2014 9

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