Insurance & Technology


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November 2014 19 E ven after 35 years in the insurance industry, Arne Herenstein of Harleysville Insurance (Harleysville, Pa., $1.1 billion in P&C premium) is noticeably excited when asked what he loves most about his job. "Insurance is really cool," he says with gusto. "If you think about the business in its sim- plest form, it's a business where your client bets you that something they have is going to get wrecked, ruined, destroyed, blown up, burnt up, thrown out, or otherwise broken, for them. And you bet it's not!" It takes an executive with that enthusiasm to command the extent of change that He- renstein has throughout his time at Harleysville, a regional provider of commercial and personal insurance products and services. Shortly after he assumed the role of VP and CIO at Harleysville in 2011, it was acquired by Nationwide Insurance. Following the acquisition, Herenstein was appointed VP of IT and took charge of moving and consolidating Harleysville's data center and system assets in addition to its mail servers, distrib- uted nonproduction servers, mainframe processing, back-office and administrative systems, and claims processing platform. He also has driven initiatives to facilitate team-building among employees and develop a solution designed to improve service for customers and agents. As the head of IT strategy, integration, development, tech infrastructure, and security at Previous Table of Contents Next Previous Table of Contents Next Elite 8 2014 Arne Herenstein, Harleysville Insurance From Integration To Innovation After his firm was acquired by Nationwide, Arne Herenstein of Harleysville Insurance ensured a seamless assimilation of both systems and staff. By Kelly Sheridan @kellysheridan22 Arne Herenstein VP of IT, Harleysville Insurance, a Nationwide Insurance company Professional history: Hired as CIO in 2011 and named VP of IT following Nationwide merger. Previ- ously served as VP of IT for OneBeacon Insurance and also served in IT leadership roles at Cigna, Pricewater- houseCoopers, and Royal Insurance. Has 35 years of experience in the industry. Education: City College of New York; MBA from St. John's University; secondary executive certification in technol- ogy and operations from MIT Off the job: Herenstein enjoys spending time on the beach at his secondary residence in Florida and loves to travel. His favorite destina- tion is Iceland, although London re- mains a second home after living there three years. "I'm not a big fan of an overly hierarchical project structure. If you're the expert, it is your show."

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