Insurance & Technology


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November 2014 4 P ersonal lines insurance, especially personal auto, gets a lot of the headlines when it comes to insurance technology, but commercial lines insurers also are taking cues from the exponentially more digital customer in developing their technol- ogy strategies. At Zurich North America, a unit of Zurich Insurance ($1.4 billion in first- quarter profit) based in Schaumberg, Ill., CIO Tom Peach has invested heavily in select- ing systems that deliver to end-users within the company — and to the carrier's agent and policyholder customers — the same powerful experience that is available from their personal digital devices. "I think the insurance industry as a whole would tell you that our own PC power at home has passed our corporate assets, and our CEO has stated that we should aspire to have the same computing power we have at home," Peach says. "So how do we lift our capabilities up to what a consumer would have? We have almost 100 offices nationwide and we sup- port nearly 10,000 end-users, so it's a big undertaking." The end-user computing strategy for Zurich has been one of Peach's major focuses over the past few years. His goal has been to strike a balance between implementing next-gen- eration systems that offer needed functionality from speed-to-market, product develop- ment, and analytics perspectives while simultaneously providing user-friendly and secure Previous Table of Contents Next Previous Table of Contents Next Elite 8 2014 Tom Peach, Zurich North America Making The Commercial Personal Zurich North America's Tom Peach has worked hard to bring commercial insurance into the 21st century from user experience perspectives, both internally and externally. Tom Peach CIO, Zurich North America Professional history: Appointed CIO in 2010. Education: Bachelor's degree in information sys- tems management from the University of Maryland. Peach has also participated in executive course work from Northwestern Kellogg School of Management and the Center for Creative Leadership. Off the job: Peach and his wife are avid do-it-yourselfers around the house, and in addition to enjoying playing golf, they also attend tournaments whenever they can. "We're trying to become more pro- gressive and offer more options to our employees, while also sustaining high security and data privacy." By Nathan Golia @ NateG_InsTech

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