HDI Industry Report

2015 SCPSR Sneak Peek

Issue link: http://dc.ubm-us.com/i/591930

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2015 SUPPORT CENTER PRACTICES & SALARY REPORT TICKET MANAGEMENT TECHNOLOGY OPERATIONS METRICS STAFFING SALARY REPORT DEMOGRAPHICS ABOUT THE REPORT 78 Click/Tap for Sections ABOUT HDI In 1989, HDI became the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers, and that's just good business. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, and certifying and training thousands of professionals each year. Technical support professionals love HDI because it provides them with a profound sense of community. At 190,000 people strong, HDI is a community built by industry peers and leaders that gives you the resources, knowledge, and drive to be great at what you do. Copyright© 2015 UBM LLC. HDI • 121 South Tejon Street, Suite 1100 • Colorado Springs, CO • 80903 HDI is a part of UBM Tech, a division of UBM LLC. HDI ® is a registered trademark of UBM LLC. KCS SM is a registered service mark of the Consortium for Service Innovation. ITIL ® is a registered trademark of AXELOS Limited. All other trademarks, service marks, and product or trade names are the property of their respective owners. SURVEY DEVELOPMENT Roy Atkinson Rick Joslin Jenny Rains Megan Selva ANALYSIS Jenny Rains EDITORIAL Megan Selva Amy Eisenberg DESIGN Masako Gallagher Debee Rommel

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