Issue link: http://dc.ubm-us.com/i/761118
Staff and Structure
About the Report
2016 TECHNICAL SUPPORT PRACTICES & SALARY REPORT
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In 1989, HDI became the first membership association and
certification body created for the technical support industry.
Since then, HDI has remained the source for professional
development by offering the resources needed to promote
organization-wide success through exceptional customer
service. In other words, we help professionals in service
management better connect with customers, and that's
just good business. We do this by facilitating collaboration
and networking, hosting acclaimed conferences and
events, producing renowned publications and research, and
certifying and training thousands of professionals each year.
Technical support professionals love HDI because it provides
them with a profound sense of community. At 190,000
people strong, HDI is a community built by industry peers
and leaders that gives you the resources, knowledge, and
drive to be great at what you do.
Copyright© 2016 UBM LLC.
HDI | 121 South Tejon Street, Suite 1100 | Colorado Springs, CO | 80903
HDI is a part of UBM Americas, a division of UBM LLC. HDI
registered trademark of UBM LLC.
is a registered service mark of the Consortium for Service
is a registered trademark of AXELOS Limited. All other
trademarks, service marks, and product or trade names are the property
of their respective owners.
ANALYSIS AND EDITORIAL